Definitions and key terms

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To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Kyon Major, that is responsible for your information under this Return & Refund Policy.

● Customer: refers to the company, organization or person that signs up to use the Kyon Major Service to manage the relationships with your consumers or service users.

● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Kyon Major and use the services.

● Service: refers to the service provided by Kyon Major as described in the relative terms (if available)and on this platform.

● Website: Kyon Major’s site, which can be accessed via this URL: www.kyonmajor.com

● You: a person or entity that is registered with Kyon Major to use the Services.

 

Return & Refund Policy

 

Thanks for shopping at Kyon Major. We want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

 

As with any shopping experience, there are terms and conditions that apply to transactions at Kyon Major. The main thing to remember is that by placing an order or making a purchase at Kyon Major (www.kyonmajor.com), you agree to the terms set forth below along with Kyon Major’s Privacy Policy.

 

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have two (2) weeks after delivery to issue a refund and return your product/service. Please contact us at hello@kyonmajor.com with your order number and reason of return. Once accepted you will receive a ticket number from us. Please return your item and provide us with the tracking number of the return.

 

If you would like to return a product, the only way would be if you follow the next guidelines:

●The item must be in the original packaging.

●All original packaging aswell as product tags need to be attached.

● The item(s) does not have to be in the same carton we have sent it in, althought it is preferably that it is.

●The item(s) must be new and in undamaged, unworn, unused, unwashed condition. There should be no

unauthorised alterations whatsoever to the product(s).

●Only regular priced items may be refunded, sale items cannot be refunded.

●Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

●Return of an item has to be shipped with a tracking number. We can not refund your item until we have received it. 

The time it may take for your exchanged product to reach you, may vary, depending on where you live.

●The purchased item(s) are the customer’s responsibility until they reach us. 

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Refunds

 

We at Kyon Major, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

 

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.

 

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Kyon Major is not liable for damages that are caused to the items during transit or transportation.

 

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

 

Shipping

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Kyon Major is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.

 

Your Consent

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By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

 

Changes To Our Return & Refund Policy

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Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

 

Contact Us

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If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

● Via Email: hello@kyonmajor.com